GENERAL FAQ'S

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How do I buy your products?
For the time being, you can only purchase our items at either our Etsy store or Ebay store.

 

What if I don't use Etsy or Ebay?

You can still order from us! Just send us a message indicating the item(s) you're interested in, and we will reserve it for you. We will send you an invoice through PayPal, and once your payment has cleared, we will ship your order within 1-2 business days. Note: We only accept PayPal as payment for orders outside of Etsy and Ebay.
 

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PAYMENT FAQ'S

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What payment methods do you accept?

Both Etsy and Ebay have their own payment processors where you can pay with PayPal, credit card or gift card. For orders outside of Etsy and Ebay, we only accept PayPal.

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How much time do I have to pay?
Our payment terms state that you must pay for your purchase within 3 days. However, if you need more time, just let us know and we will gladly wait until you are ready to pay. We recommend contacting us if you are experiencing problems paying within our terms.

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SHIPPING FAQ'S

Where do you ship to?

We ship to Canada, USA, UK, Europe, Australia and New Zealand.

 

How much is shipping?
You will find that many of our items include free shipping. For the items that don't, the shipping rate is based on weight and size of the parcel.

- Shipping within Canada starts at $2.19 CAD
- For the US, it starts at $7.54 CAD 
- For the UK and Europe, it starts at $9.96 CAD

- For Australia and New Zealand, it starts at $11.18 CAD

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Do you combine shipping costs?
We try to give you the lowest shipping cost, so yes, we do offer combined rates, and we always refund any shipping overpayment so you pay exactly what the post office charges. It is best to contact us if you have any questions about shipping rates.

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Will I get a tracking number?
Orders shipped in Canada as Oversized Mail are not tracked, and US/International orders shipped as Small Packet are also not tracked. A traceable tracking number is available only with parcels, expedited and tracked packets.

How long will it take for my order to arrive?
We ship orders within 1-2 business days*. Actual transit times vary depending on mode of shipment, destination, holidays, weather, pandemics, postal strikes and other unexpected circumstances. But generally, you should receive your order within the following time frames:

Shipping within Canada: 2-5 days
Shipping to the USA: 4-14 days
International Shipping: 6-14 days, but can be longer. Items shipped by Surface can take as long as 6-8 weeks to arrive.

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BEAD FAQ'S

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How big are the holes in your beads?
The bead holes range in size, with the average being about 2mm. Beads can have holes as small as 1mm, while some have holes as large as 5mm, or even 7mm. Please check the item descriptions to see bead hole sizes.

 

Where do you get your beads?
We have a variety of suppliers all around the world. We research many sources to find beautiful, unique and high-quality beads and findings at low prices.

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SEA GLASS/BEACH POTTERY FAQ'S

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What is sea glass?
Sea (or beach) glass is the pebble or stone-like bits of frosty glass you find on beaches. The frosty look comes from the constant surf and sand weathering the glass and softening the edges. The end result is a highly-valued and popular natural "gem" that is used in jewellery making, mosaics, arts & crafts projects, and in the home and garden.

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What is beach pottery?
Beach pottery (or sea pottery) are shards of dinnerware, clay pots, ceramic tile and other sources of porcelain that have been weathered by the elements in the same way as sea glass.

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What is bonfire glass?
Bonfire glass comes from shards of glass that came into contact with fire, ie.  a beach bonfire. The intense heat from the fire melts the glass pieces, morphing them into beautiful, gem-like nuggets. Sometimes different-coloured glass melts together to form multi-coloured "gems". Bonfire glass can be further altered by nature when the hot glass comes into contact with cold water. This causes the glass to take on a crackled or bubbled appearance.

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Do you sell genuine or machine-tumbled sea glass?
All of our sea glass, beach pottery and other beach-found objects are 100% surf-tumbled.

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Where do you get your sea glass?
We have several areas along Lake Ontario where we pick our sea glass. Occasionally, we will have sea glass from other parts of the world.

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OTHER FAQ'S

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What are "Mosaic Mixes"?
Our Mosaic Mixes are our exclusive assortments of fun and eclectic stuff! They typically are a mix of broken/whole/new/used beads, pendants and findings, broken jewelry, ceramic tile (new and surf-tumbled), rocks, beach glass, beach pottery, embellishments, cabochons, and anything else we can fit in a baggie!
They are useful for arts & crafts projects, jewelry making, mosaics, home, garden and anything else you can think of!

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What are aluminum alloy nuggets?
These beach finds are similar to bonfire glass, but instead of glass, they are the melted bits of cans and other metal objects.